Tim Cook Sends Unhappy Maps Users Back to Google

Reuters
Rebecca Greenfield 1,392 Views Sep 28, 2012

Since it will probably take so long for Apple to fix its Maps problem, Tim Cook has offered some alternatives in his apology for the less-than-perfect app. In a note to customers Cook says: "While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app," he wrote. That's a pretty big admission that the company messed up. Even noted Apple superfan David Pogue wrote a bad review of the app in The New York Times

As far as plans for improving his own product, Cook reiterated that the more people that use the app the better it will get. Plus the company has started hiring. If that doesn't make it better any time soon, Google is also reportedly trying to get an iPhone app up by Christmas. Until then, Google Maps' mobile web site, which will soon have street view, will have to do. 

Want to add to this story? Let us know in comments or send an email to the author at rgreenfield at theatlantic dot com. You can share ideas for stories on the Open Wire.

Elsewhere on the Web

User Comments

Please type your comment and click Post. If you’re not already logged in you will be prompted to log in or register

  • The Atlantic Wire on Twitter
  • The Atlantic Wire RSS Feed
  • The Atlantic Wire iPhone App