Topic: Customer Service

A Rough Valentine's Day for Flower Delivery People

Mike Byhoff via Tumblr

Yesterday was anything but rosy for the customer service departments at America's biggest flower delivery outfits, as they spent most of the day fielding very angry (and very public) complaints from dissatisfied consumers. 

By Adam Martin

Nov 4, 2011

Banks Should Welcome Bank Transfer Day

This Saturday is Bank Transfer Day, the Facebook-organized grassroots movement in which customers of big banks plan to move their money out and put it in local credit unions to protest fees and bad customer service, and banks should be glad.

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